Customer Service

Customer Service

In FREE DUTY, we strive to bring you the best experience in duty free shopping.

If you have any questions, you can contact us in following ways :

Customer Hotline - Railway(+852) 3760 9999

Contact us by e-mail

Our Services

Duty Free Shops
We run over 30 shops in all major passenger borders in Hong Kong covering departure and arrival halls. To learn more about the shop locations and their opening hours, please click here
We offer wide range of products covering duty free liquor & tobacco, fine wines, general merchandises, perfumes and cosmetics. To learn more details about our liquor & tobacco products, please click here
Home Delivery service is available for bulk purchase of wines. Please contact our sales staff in shop for details.
Burgundy Lounge
A cozy lounge is here serving our customers upon purchase selected products. We provide drinks, magazines and Internet access while you are waiting for boarding. For details, please contact our sales staff in shop.
On-line Purchase (for Wines and Local delivery)
We offer on-line purchase for selected wines with free local HK delivery for purchases over HK$1,200.
Orders under HK$1,200 will not be accepted.
We accept payment with VISA and MASTER CARD when making online purchase.
We offer next day delivery for orders received on Monday to Friday between 9:00am and 5:00pm and for orders received on Saturdays between 9:00am and 12:00pm. Orders received on Sundays or public holidays will be delivered the day following the next working day.
The delivery service is available from Monday to Sunday and public holidays between 12:00pm and 9:00pm (excluding the first and second days of Chinese New Year).
Delivery service is limited to Hong Kong, Kowloon and New Territories, and is not available to outlying islands, restricted areas or hotel's guest room. The delivery service to Ma Wan is limited to 10:00am to 4:00pm due to restricted access after 4:00pm.